Your Suggestions/Complaints

As part of our ongoing development, we would like to learn from you. We need to hear about what we are doing well. Perhaps even more importantly, we need to hear about what we are not doing so well. Some people think that "complaints" is a dirty word. We believe the opposite. If you are unhappy about any part of our service, we would like to know so that we can learn from your comments and suggestions and improve on what we provide. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person involved. If this is not the case we have a practice complaints procedure, please ask for one of our complaint procedure leaflets, or contact the Practice Manager.

Our Practice Manager, Dawn Kennedy, is responsible for the smooth running of the Health Centre, and the quality of service given to you. Please speak or write to her with any suggestions, praise or criticism. Naturally you should feel free to speak to any of our team - we promise to listen to whatever you have to say.

PALS - Patient Advice & Liaison Service

Tel 08000522863 this is a free confidential service offering support and advice on a wide range of health related issues i.e. Independent advocacy and general concerns.