Registering with the Practice

In order to receive care from a GP/Nurse Practitioner when you want it (rather than in an emergency) you must register with a Practice. To register at the practice please call in during the stated opening hours for an application form. Once completed and returned to us we will invite you to make a registration appointment with one of our Patient Support Workers. At this appointment you will be required to complete an electronic patient health questionnaire, and bring all your medication with you. You may also need to have a follow up appointment with our practice nurse. Once you have registered with us, the local Health Authority will send us your medical records from your previous GP and a new medical card will be sent to you. Children under 16 need to be registered by their parents.

Patient Responsibility

Our aim is to offer high quality healthcare in a friendly and safe environment. To help us to do this we expect all patients to be respectful towards the staff, premises and any other persons in the building at all times. This means that any form of verbal or physical abuse will not be tolerated, and will result in removal from our practice list.

How the Practice uses Personal Health Information

We ask you for information about yourself so that you can receive the best possible care and treatment. We keep this information, together with details of your care, to ensure that the health professionals involved in your care have up-to-date and accurate information that may be needed when we see you again.

We may use some of this information to give you health care and treatment, to help us protect the health of the general public, to manage and plan the NHS, to train staff and to review standards of care. There are times when we have to pass on information about you to other people such as hospitals, Social Services or the Health Authority. We only use or pass information about you if there is a genuine need for it in your and everyone’s interests. This is always done confidentially or by removing your identifying details when they are not essential.

The NHS Central Register for England & Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.

You have a right of access to your medical records. The Data protection Act, 1998, allows you to find out what information about you is held on computer and in manual records. If you want to see your records, you can discuss this with the health care professionals caring for you or you can write in to the practice. Please note there may be a charge for copying records. In some circumstances, your right to see some details of your records may be limited in your own or other’s interest.

Confidentiality

Everyone working for the NHS has a legal duty to maintain the highest level of confidentiality about patient information. Any medical information relating to you will not be given to a third party including family members. Anyone who receives information from us is also under a legal duty to keep it confidential. If at any time you would like to know more about how we use your information you can speak to our Practice Manager.